What is Extend-by-Phone?
Extend-by-Phone is an innovative service that enables the parking meter to send you a text message reminder when your parking is about to expire, and allows you to add time to your parking by simply replying to the reminder message with the amount of additional minutes you need.
How to Extend-by-Phone
Pay for parking at the meter using your credit card
Enter your mobile phone number when prompted
Receive a text message reminder prior to expiry
Reply with the amount of additional minutes you need
Receive a confirmation text message
Frequently Asked Questions
To add time to your parking session, simply reply to the reminder text message with the amount of additional time you need. For instance, if you need to add 15 minutes, text the number "15".
It's free to receive expiry reminder messages. In most cases there is a $0.25 service fee (in addition to the parking rate) to add time to your parking session using Extend-by-Phone. The service fee amount will always be stated in the free reminder message. The parking operator may adjust the fee amount.
If no service fee (in addition to the parking rate) is stated in the reminder message, then no service fee will be charged when you add time to your parking session using Extend-by-Phone.
In order to allow you to add time to your parking session remotely, using your mobile phone, a credit card is required to process the transaction.
Your credit card number is securely deleted from the system when your parking session expires.
Extend-by-Phone needs your mobile phone number so it can send you a text (SMS) message reminder when your parking is about to expire.
Your phone number is deleted from the system when your parking session expires.
None of your personal information is ever shared with other companies.
Extend-by-Phone usually sends you the reminder message 15 minutes prior to your parking session expiring. The parking operator may adjust this time.
You must reply to the reminder message before your original parking session expires.
If you have successfully added time your parking session, you will receive a confirmation text message showing your new expiration time and the amount charged.
Not at this time. However, your Extend-by-Phone transactions will appear on your credit card statement.
If your parking session has reached the maximum allowable stay time, you are not able to add time. If you parking session has expired, you are not able to add time.
You must successfully pay for your parking using your credit card for the meter to prompt you to enter your mobile phone number. Extend-by-Phone is only available on meters that offer the Extend-by-Phone service. If the meter you used offers the Extend-by-Phone service and you were not prompted to enter your phone number, after successfully paying with your credit card, contact the parking operator.
No, any cellular phone capable of sending and receiving (SMS) text messages will work with Extend-by-Phone.
No, to add time to your parking session you must reply to the reminder text message using the same phone and phone number that received the reminder message.
If you received a confirmation text message showing your new expiration time and you received a parking citation, please contact the parking operator.
If you have a problem using Extend-by-Phone, please contact the parking operator.
If you have more questions regarding Extend-by-Phone, please contact the parking operator.
Your mobile phone service provider may charge a fee for the sending and receiving of text messages.
Note that this service is only available in select locations and may not be available at all times at active locations. By using this service, you acknowledge and understand that we have no responsibility with respect to any third party hardware, software or services relied on for cellular connectivity.
© 2012 Digital Payment Technologies Corp.
